Contact Us​

You can contact Lisa Anderson Psychology Services on:  

​Email - lisaandersonpsychology@outlook.com

Mobile - 07971 698418

Clinic Address:
Business Box
3 Oswin Road
Leicester
LE3 1HR
​
(Sessions by appointments only)


 
Privacy Policy

This privacy policy explains how we use any personal information we collect about you, as a service user.
Lisa Anderson Psychology Services provides psychological therapy and assessment services, consultation, training, supervision, and medicolegal reports. This means that as a service we will collect personal information when carrying out this work. This privacy notice provides information about the personal information we process about you as a data controller, in compliance with the General Data Protection Regulation (GDPR).
​
Please contact Lisa Anderson at lisaandersonpychology@outlook.com with any questions or requests about the personal information we process.

1.  What are your rights?
We are committed to protecting your rights to privacy. They include:
  • Right to be informed about what we do with your personal data
  • Right to have a copy of all the personal information we process about you
  • Right to rectification of any inaccurate data we process, and to add to the information we hold about you if it is incomplete
  • Right to be forgotten and your personal data destroyed
  • Right to restrict the processing of your personal data
  • Right to object to the processing we carry out based on our legitimate interest

2.  Why do we collect at information about you?
We may collect information about you because you are a patient or client of ours. You may be an associate or be a claimant who is part of a legal or litigation claim.
We process the data because it is in our legitimate interests as an expert witness or clinical psychologist to do so. We need to see and analyse documents containing this information in order to provide our expert advice, to carry out an assessment or to deliver psychological intervention.
Another lawful reason for us processing your data may be Legal Obligation. If we are processing “special category data” about you, this is our second lawful reason to do so. This is likely to apply if you are being assessed as part of a litigation claim.
As a client or patient of Lisa Anderson Psychology Services our lawful reason for processing “special category data” is that it is necessary for the purposes of the provision of health or social care or treatment.
If you are an associate of Lisa Anderson Psychology Services we will have a contract with you, which will be our lawful reason to process your data.

3.  What information do we collect about you?
We collect information about you that may include personal or sensitive information, such as:
  • First name or given name
  • Family name or surname
  • Address
  • Telephone numbers
  • Date of birth
  • Gender (or preferred identity).
  • Age.
  • Date of Birth.
  • Relationships & children
  • Occupation.
  • Address.
  • Telephone/SMS number
  • Email address 
To make sure that you are assessed and/or treated safely and appropriately, we record your personal information, such as your name, address, as well as all contacts you have with us such as appointments and the results of assessments and letters relating to your care/report. Your data is kept confidential within the Company at all times and is only shared with staff when they need it to carry out their job.
We also process personal data pursuant to our legitimate interests in running our business such as:
• Invoices and receipts
• Accounts, VAT and tax returns

Patients/Clients (Therapy or private assessment)
When you are a patient or client we record all your treatment and details of your appointment so that your clinician can plan your treatment correctly. In addition to the personal information above, we may also collect information regarding:
  • Medical conditions (if relevant)
  • Prescribed medication.
  • Psychological history and current difficulties.
  • Sexuality
  • Offences (including alleged offences)
  • Financial information, including bank account details (if you are a private patient/client)
We may collect some of this information from your insurance company if you have one, and some of this information will be collected directly from you

Consultation and supervision
For the purpose of providing clinical supervision and consultation, we may collect information regarding individuals or groups. In most cases individuals will be anonymised through the use of initials. However we may collect the following information: 
  • Medical conditions (if relevant)
  • Prescribed medication.
  • Psychological history and current difficulties.
  • Sexuality
  • Offences (including alleged offences)
  • Current formulation and interventions

Clients undertaking Court Reports
In the case of a court report we retain the information as required by the courts or your solicitor.
In addition to the personal information above, we may also collect information regarding:
  • Medical conditions (if relevant)
  • Prescribed medication.
  • Psychological history and current difficulties.
  • Sexuality
  • Offences (including alleged offences)
 We may be given some of this information from your solicitor or the party instructing us for the purposes of litigation, and some of this information will be collected directly from you.
In many cases, an individual has consented to the transfer of their personal data to us. Where an individual has consented, he or she may easily withdraw it by notifying Name at the Name’s email address out above.

4.  How do we store the information about you?
We take your privacy very seriously. 
All personal information provided is stored in compliance with EU General Data Protection Regulations (GDPR) rules. 
We are committed to taking reasonable steps to protect any individual identifying information that you provide to us. Once we receive your data, we make best efforts to ensure its security on our systems. Personal information is minimised in phone and email communication. Sensitive personal data will be sent to clients via an encrypted email provider and all attachments are password protected. 
Most personal data is stored electronically on a secure server, which is password protected and has up to date malware and antivirus protection. Any paperwork is stored in a locked filing cabinet. 

5.  How long do we keep your information for?
We do not keep your data for longer than is necessary.
Administrative data is retained for up to six years as necessary, in the unlikely event there are queries from HMRC and the VAT commissioner. Where it is not necessary to retain the data for six years, it is destroyed as soon as possible.

Patients/Clients (Therapy or private assessment)
Personal data for therapy cases is retained, where necessary, for seven years for adults and seven years after the age of eighteen for children, in compliance with our professional indemnity obligations. Where this is not necessary, it is destroyed on the conclusion of the case.

Consultation/Supervision
Personal data for supervision/consultation is retained, where necessary, for seven years for adults and seven years after the age of eighteen for children, in compliance with our professional indemnity obligations. Where this is not necessary, it is destroyed on the conclusion of the case.

Clients undertaking Court Reports
Personal data in legal cases is retained, where necessary, for seven years in compliance with our professional indemnity obligations. Where this is not necessary, it is destroyed on the conclusion of the case.

6.  Who do we share your personal information with?
We hold information about each of our clients and the therapy they receive in confidence. This means that we will not normally share your personal information with anyone else. However, there are exceptions to this when there may be need for liaison with other parties:
  • If you are referred by your health insurance provider, or otherwise claiming through a health insurance policy to fund therapy, then we will share appointment schedules with that organisation for the purposes of billing. We may also share information with that organisation to provide treatment updates.
  • In cases where treatment has been instructed by a solicitor, relevant clinical information from therapy records will be shared with legal services as required and with your written consent.
In exceptional circumstances, we might need to share personal information with relevant authorities:
  • When there is need-to-know information for another health provider, such as your GP.
  • When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.
  • When the information concerns risk of harm to the client, or risk of harm to another adult or a child. We will discuss such a proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.
Special category data and personnel files held electronically are encrypted with restricted access. We do not collect or store special category or other personal data other than electronically – we do not hold this information as hard copies.

7.  How you can access your information and correct it, if necessary?
Lisa Anderson Psychology Services strive to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ or ‘Right of Access’ under the Data Protection Act and the General Data Protection Regulation. We will then supply to you:
  • A description of all data we hold about you
  • Inform you how it was obtained (if not supplied by you)
  • Inform you why, what purposes, we are holding it
  • What categories of personal data is concerned
  • Inform you who it could be disclosed to
  • Inform you of the retention periods of the data
  • Inform you around any automated decision making including profiling
  • Let you have a copy of the information in an intelligible electronic form unless otherwise requested.
To make a request to Lisa Anderson Psychology Services for any personal information we may hold you need to put the request in writing. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate please address these changes to the Information Security office, via “How to contact us”.

Lisa Anderson Psychology Services reserves the right to refuse a request to delete a client’s personal information where this is therapy records. Therapy records are retained for a period of 7 years in accordance with the guidelines and requirements for record keeping by The British Psychological Society (BPS; 2000)[1]and The Health and Care Professions Council (HCPC; 2017)[2].

Clients undertaking Court Reports
If your concern is related to a case with a solicitor that we are working for, please refer the queries through them. We may not be able to comply with a request to correct information we hold about you where it pertains to a litigation claim – this would need to be discussed with your solicitor.

8.  Complaints or queries
Lisa Anderson Psychology Services aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.
If you are not satisfied with the response from us or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the Information Commissioner’s Office (ICO)
Contact information ICO:
Website: https://ico.org.uk/concerns/
Email: casework@ico.org.uk
Telephone: +44 (0) 303 123 1113
​